09 · Contact
Contact Safeguards KioskMedia and Tap.It.
Contact Safeguards KioskMedia, the company behind Tap.It, on the Tap.It WhatsApp hotline, 03-2935 9359, for help with a Tap.It kiosk or a kiosk transaction, or at sales@kioskmedia.com.my about kiosk partnerships, advertising for partners and corporate and API enquiries. For orders and documents bought on SAFEDATA-SSM, contact SAFEDATA-SSM customer service on 010-207 9384 or hello@safedata-ssm.com.
Updated 19 Oct 2026
How do I contact Tap.It sales?
Safeguards KioskMedia's sales team takes messages through this form; choose the topic that fits your message so it is filed with the right enquiry.
Thank you. Your message has been sent to the Tap.It team.
Kiosk partnerships, advertising for partners, corporate and API enquiries, and SSM services at Tap.It kiosks.
A renewal or payment that failed at a Tap.It kiosk? WhatsApp the Tap.It hotline, 03-2935 9359.
Who do I contact about a SAFEDATA-SSM order or document?
SAFEDATA-SSM has its own customer service line and email, separate from Tap.It's sales contacts. Questions about a SAFEDATA-SSM order, download or document detail go to SAFEDATA-SSM customer service. When a purchased document shows wrong information, SAFEDATA-SSM customer service follows four steps:
- Call or write
Call SAFEDATA-SSM customer service or use its Contact Us form.
- Show proof
Documentary proof may be needed.
- Escalated to SSM
The agent escalates the case to SSM.
- Download the amended copy
Customer service resupplies the amended document; download it within 7 days of the resupply.
More on how SAFEDATA-SSM works.
Where can I find a Tap.It kiosk?
Tap.It has more than 500 units throughout Malaysia. Every listed location is on Tap.It locations, by region, and the kiosks listed with SSM services, where people renew a business, pay an SSM compound or activate SSM4U, are on locations with SSM services.