Questions about Tap.It kiosks and SAFEDATA-SSM

Question 1

What is SAFEDATA-SSM?

Accepted Answer

SAFEDATA-SSM is a service portal developed by Safeguards KioskMedia (M) Sdn. Bhd. for the public to buy SSM documents electronically, at safedata-ssm.com. Its About Us page says: “We have been appointed by the Companies Commission of Malaysia (CCM) - Suruhanjaya Syarikat Malaysia (SSM) as its Technology and Service Provider for the SAFEDATA-SSM Services.” The portal's FAQ says its documents are sourced directly from SSM. Sign-up is free and the portal is open 24 hours, 7 days. Safeguards KioskMedia also runs the Tap.It self-service kiosk network.

Question 2

Where does SAFEDATA-SSM's information come from?

Accepted Answer

SAFEDATA-SSM's documents come from SSM, the Companies Commission of Malaysia: the portal's FAQ says they are sourced directly from SSM. SSM describes the portal of an appointed service provider as one that delivers “company and business information or products for customers online”, and says the fee for each product is based on the fee under schedule (Regulation 8), Companies Regulations 2017. SAFEDATA-SSM gives access to SSM's records; it does not rate companies or give advice, so what a record means for a deal is for the reader to judge.

Question 3

What documents can I buy on SAFEDATA-SSM?

Accepted Answer

SAFEDATA-SSM's FAQ lists company and business profiles, documents and forms images, company and business certificates, company particulars, and company financial history and comparison. Its featured searches are Business Profile, Company Profile, Company Listing, CSID (Company Secretary Information Data) and Personal Involvement, and its document tabs cover businesses, companies, audit firms, LLP documents, company listings, CSID and personal involvement. The main documents each have their own page on this site, with what they show and their listed prices.

Question 4

How much is an SSM Company Profile?

Accepted Answer

On SAFEDATA-SSM a Company Profile costs RM13.24, or RM23.24 as a certified true copy (CTC). Each listed price is SSM's own fee plus RM3.24, the service fee with its SST: SSM's fee is RM10 for the Company Profile and RM20 for its digital certified true copy. SSM describes the Company Profile as “a current report that contains basic information of a company”, with its share capital, directors/officers, shareholders, charges (if any) and financial information.

Question 5

What is the RM3.00 service fee?

Accepted Answer

SAFEDATA-SSM's FAQ says an additional RM3.00 service fee with 8% SST is charged on top of the fees imposed by SSM. With the tax that is RM3.24, and every price SAFEDATA-SSM lists already includes it. SSM's own product page says the same from its side: “The fee rates do not include the service charge and service tax. A service tax of 8% will be imposed on the service charge.”

Question 6

How much is an SSM Business Profile?

Accepted Answer

SSM's own fee for a Business Profile is RM10, or RM15 for the digital certified true copy. Bought on SAFEDATA-SSM, the service fee and its SST come on top of SSM's fee, as for every SAFEDATA-SSM document. A Business Profile is SSM's report on a business registered under ROB, not on a company. SSM describes it as “a report which contains the latest information of a business”, from its name, registration number and expiry date to its branches, with information on its current and previous owner.

Question 7

What is the difference between CTC and non-CTC?

Accepted Answer

CTC stands for certified true copy; SSM's digital CTCs are certified by POS Digicert Sdn Bhd. A non-CTC copy is the plain, uncertified copy of the same SSM record. On SAFEDATA-SSM the CTC costs more because SSM's own fee for it is higher, while the RM3.24 stays the same: a Company Profile is RM13.24 as a non-CTC copy and RM23.24 as a CTC, and certificates and particulars are RM23.24 and RM33.24.

Question 8

Should I buy a Company Profile or a Business Profile?

Accepted Answer

Which profile you need depends on how the firm is registered with SSM. ROC covers companies, the Sdn Bhd and Berhad kind, and a company's report is the Company Profile. ROB, the Registration of Businesses, covers businesses and enterprises, usually the smaller, owner-run kind, and a business's report is the Business Profile. So a name ending in Sdn Bhd or Berhad points to the Company Profile, RM13.24 on SAFEDATA-SSM, and a registered business or enterprise points to the Business Profile, at SSM's fee of RM10 plus the service fee and its SST.

Question 9

What is a Personal Involvement search?

Accepted Answer

Personal Involvement lets you buy information on what a person owns as a shareholder or director, looked up by their MyKad number. It is one of SAFEDATA-SSM's featured searches, with Business Profile, Company Profile, Company Listing and CSID, and it is bought on safedata-ssm.com. What you buy is information from SSM's records about that person's shareholdings and directorships.

Question 10

How do I find the directors and shareholders of a Malaysian company?

Accepted Answer

A company's directors and shareholders are in SSM's records, which SAFEDATA-SSM sells as documents. The Company Profile lists a company's directors/officers and shareholders with its other basic information, at RM13.24, or RM23.24 as a CTC. For more, SSM's Particulars of Directors/Officers shows “the company's current director's / officer's information and previous information of the company's directors / officers for the last 15 years”, and the Particulars of Shareholders is sold too: each is RM23.24, or RM33.24 as a CTC. The Shareholder Listing and Analysis is RM33.24.

Question 11

How do I get a Malaysian company's financial information?

Accepted Answer

SAFEDATA-SSM sells SSM's documents built on a company's audited financial statements. SSM's Financial Comparison is “a comparative information on the audited financial statements of a company”, for 2, 3, 5 or 10 years: RM23.24, RM33.24, RM53.24 or RM103.24 on SAFEDATA-SSM. The Financial Historical Comparison compares 2 years based on the year you select, at RM23.24, or RM33.24 as a CTC. SSM's sample shows key financial information such as the auditor, the financial year end, balance sheet items, revenue and profit or loss before and after tax. The Company Profile carries financial information too.

Question 12

What is an Attestation of Company Good Standing?

Accepted Answer

An Attestation of Company Good Standing (ACGS) is, in SSM's words, “a document issued by SSM to confirm the existence of a company and that it has met the statutory requirements by the Companies Act 2016 (Act 777)”. SSM's criteria include being incorporated for at least 18 months, having the latest Annual Return and Audited Financial Statements lodged, an “existing” status, and no outstanding compound with SSM for the company or its directors. A recipient can scan the QR code on the print-out to view the stored copy. On SAFEDATA-SSM it is RM103.24, SSM's RM100 fee plus RM3.24, and it can be downloaded for 7 days from purchase.

Question 13

How do I buy an SSM document online?

Accepted Answer

Sign up on SAFEDATA-SSM, which is free. Search by company name or company registration number, open the document list and choose each document as a CTC or non-CTC copy, add it to the cart and pay, then download it from the “My Purchase(s)” menu. You can download it again within 7 days. The portal is open 24 hours, 7 days, and documents can be bought “anytime over the internet via your personal computer, laptop or mobile devices”.

Question 14

What if a document I bought has wrong information?

Accepted Answer

Call SAFEDATA-SSM customer service on 010-207 9384 or use the Contact Us form on safedata-ssm.com; you may need to provide documentary proof. The customer service agent escalates the case to SSM, and customer service then resupplies the amended document, which you can download within 7 days of the resupply. The document itself is SSM's record: the portal's FAQ says its documents are sourced directly from SSM.

Question 15

Who uses SAFEDATA-SSM?

Accepted Answer

In Safeguards KioskMedia's own description, SAFEDATA-SSM serves entrepreneurs checking partners, SMEs doing due diligence, company secretaries and accountants, and organisations that need business information in their workflows. Besides single documents, SAFEDATA-SSM lists SAFEDATA-SSM Express (fast response), SAFEDATA-SSM Custom and an API catalogue. Every user gets access to SSM's records.

Question 16

How do I contact SAFEDATA-SSM customer service?

Accepted Answer

SAFEDATA-SSM customer service is on 010-207 9384, at hello@safedata-ssm.com, and through the Contact Us form on safedata-ssm.com. For a wrong detail in a document you bought, SAFEDATA-SSM's FAQ points to the Contact Us form. Safeguards KioskMedia's own contacts for Tap.It are separate: the Tap.It WhatsApp hotline, 03-2935 9359, and sales@kioskmedia.com.my.

Question 17

What is Tap.It?

Accepted Answer

Tap.It is Safeguards KioskMedia's self-service kiosk network, offered as KaaS, Kiosk as a Service, with more than 500 units throughout Malaysia. Safeguards KioskMedia's kiosks stand in places such as CelcomDigi stores, SSM branches, petrol stations and local councils. A Tap.It kiosk handles bill, product and service payments, new registrations, information updating, food ordering, queue management and loyalty points, and Tap.It kiosks listed with SSM services also offer SSM services.

Question 18

What SSM services can I get at a Tap.It kiosk?

Accepted Answer

Every Tap.It kiosk listed with SSM services offers business renewal (ROB), compound payment and SSM4U activation. Safeguards KioskMedia runs these SSM services at its kiosks. SSM's SSM4U user manual also lists the Tap.It kiosk as a way to activate an SSM4U account. SAFEDATA-SSM documents are bought on safedata-ssm.com, and are coming soon to Tap.It kiosks.

Question 19

How much does it cost to renew a business at a Tap.It kiosk?

Accepted Answer

You pay SSM's renewal fee plus Safeguards KioskMedia's RM3 service fee per transaction. SSM's fee is RM60 a year for a trade name or RM30 a year for a personal name, plus RM5 a year for each branch, and you can renew for 1 to 5 years at a time. SSM lists “Kiosk Tap.it at any SSM Office or selected stores” among the places to renew, with EzBiz and selected Bank Simpanan Nasional or Bank Kerjasama Rakyat Berhad branches.

Question 20

Can I renew a business after its registration has expired?

Accepted Answer

A business registration can be renewed up to 12 months after it expires: SSM's renewal guideline says it “could be renewed at any time before the registration expiry date and up to twelve (12) months after the registration expiry date”, while the law asks for renewal within thirty days before it expires. Carrying on a business after its registration has expired is an offence under section 12(1)(b) of the Registration of Businesses Act 1956: a fine of up to RM50,000, jail of up to 2 years, or both. SSM's EzBiz renewal screen has a box for paying the compound offered for renewing late, if there is one.

Question 21

Can someone else renew my business for me?

Accepted Answer

Only the business owner or a Person Responsible can renew a business registration. SSM's renewal guideline says “Only the owner or Person Responsible is allowed to make a renewal application”, and SSM's Knowledge Hub describes the Person Responsible as “the representative of the business owner/partners”. SSM lists Tap.It kiosks at SSM offices or selected stores, Bank Simpanan Nasional and Bank Kerjasama Rakyat as places a Person Responsible can renew.

Question 22

Can I pay an SSM compound at a Tap.It kiosk?

Accepted Answer

Compounds on companies and their directors under the Companies Act 2016 and the Companies Act 1965 are paid through CRS, SSM's online Corporate Registry System: SSM's CRS FAQ says they are “no longer accepted over the counter, through the EzBiz portal or via e-mail”. Tap.It kiosks listed with SSM services offer SSM compound payment, at the compound amount plus Safeguards KioskMedia's RM3 service fee, subject to approved service terms. Every compound is SSM's own: the Registrar offers it under section 38A of the Companies Commission of Malaysia Act 2001.

Question 23

Does SSM4U activation at a Tap.It kiosk cost anything?

Accepted Answer

No: Safeguards KioskMedia makes no charge to the user for SSM4U activation at its kiosks. SSM's SSM4U user manual says unverified users can only access non-core services, while verified users also get core services such as EzBiz, MyLLP, e-BOS and MBRS. Holders of a MyKAD, MyPR, MyKAS or MyTentera card may verify their account by visiting an SSM counter in person or via the Tap.it Kiosk.

Question 24

What do I need to activate SSM4U at a Tap.It kiosk?

Accepted Answer

To activate SSM4U at a Tap.It kiosk you need your MyKAD, MyPR, MyKAS or MyTentera card, your thumbprint and an SSM4U account registered on ssm4u.com.my. At the kiosk, tap the screen, select the SSM icon and “SSM4U Activation”, insert your card, scan your thumbprint and remove the card. Press “Confirm” if the details shown are right, then “Done”, and log in to SSM4U with the email and password you set at registration. Foreigner National ID users activate their account online instead, and SSM processes those applications within three working days.

Question 25

Is Tap.It part of SSM?

Accepted Answer

No: Tap.It is not part of SSM. It is run by Safeguards KioskMedia (M) Sdn. Bhd., part of Safeguards Group. SSM's Knowledge Hub says: “SSM has appointed Safeguards Kioskmedia (M) Sdn Bhd as business renewal agent via Kiosk Tap.It.” SAFEDATA-SSM, the company's portal, states it was appointed by SSM as its Technology and Service Provider for the SAFEDATA-SSM Services. The registration and any compound are SSM's, and so is SSM's fee; the RM3 kiosk service fee is Safeguards KioskMedia's.

Question 26

Where are the Tap.It kiosks with SSM services?

Accepted Answer

Tap.It's own list showed 429 locations with SSM services on 15 Oct 2026, at 414 addresses, in five regions: Klang Valley, Northern, Southern, Eastern and East Malaysia. Each region has its own page on this site with every listed location's name and address. SSM's Business Renewal Platform page links its “Kiosk Tap.it Services” to Tap.It's list of locations with SSM services. The whole Tap.It network is more than 500 units throughout Malaysia.

Question 27

How do I pay at a Tap.It kiosk?

Accepted Answer

Tap.It lists cash, credit or debit card and eWallet as the payment modes for its kiosks, which handle bill, product and service payments among their services.

Question 28

Can I buy SAFEDATA-SSM documents at a Tap.It kiosk?

Accepted Answer

Not yet: SAFEDATA-SSM documents are coming soon to Tap.It kiosks. Until then, buy them online at safedata-ssm.com, which is open 24 hours, 7 days; sign-up is free.

Question 29

Who do I contact about a Tap.It kiosk?

Accepted Answer

For help with a Tap.It kiosk or a kiosk transaction, WhatsApp the Tap.It hotline on 03-2935 9359. For kiosk partnerships and other enquiries, email Safeguards KioskMedia at sales@kioskmedia.com.my, or use the contact form on this site. The office is at No 20, Jalan Damai Utama 3, Taman Damai Utama, 47180 Puchong, Selangor. For a document bought on SAFEDATA-SSM, SAFEDATA-SSM customer service is on 010-207 9384 instead.

Question 30

How can my business get a Tap.It kiosk?

Accepted Answer

Tap.It is offered as Kiosk as a Service (KaaS), with no CAPEX: a business needs “a minimal annual OPEX allocation with a small footprint of 2' x 2' and a single power point”. Tap.It's partnership page names retail, automotive, banking, council, enforcement bodies, residential, commercial, F&B, education and manufacturing as its industries, and its partnership offer includes footfall, advertising on the kiosk, multiple self-service solutions and driving sales. WhatsApp 03-2935 9359 or email sales@kioskmedia.com.my.

Questions about Tap.It kiosks and SAFEDATA-SSM.

SAFEDATA-SSM and SSM documents.